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apodyopsis's avatar
apodyopsis
Explorer | Level 3
2 years ago

Image dimensions no longer showing on my mac

Since updating to the new dropbox, image dimensions are no longer showing for dropbox images only. Under the image, the 2 lines used to be the filename on the first line and image dimensions on the...
desktop
Mac
Preview
View
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey apodyopsis, sorry to hear about this.

 

May I ask what's the desktop app's exact status and version as shown in your menu bar at the moment? 

 

Apart from that, could you please send us a couple of screenshots of where you're spotting this so that we can have a visual too?

 

Also, since you contacted our support team as well, you can let us know your ticket ID so that we can look it up in our system as well.

 

Thanks!

  • apodyopsis's avatar
    apodyopsis
    Explorer | Level 3
    2 years ago

    Thank you for replying Walter.

     

    Version: v176.4.5108

    I'm not sure what you mean by "status". It says, "Everything is up to date".

    The ticket number is 22340078.

     

    The top row of images below is what it looks like since updating dropbox.

    The bottom row is a non dropbox folder. And what dropbox files used to look like.

    Seeing the image dimensions easily is important for my job. I know I can click on each on and view the details in the preview sidebar. But I can only check one at a time.

    I don't need the "available offline" message. There is a check to show that.

     

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