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Forum Discussion

gfondelio's avatar
gfondelio
Explorer | Level 3
10 months ago
Solved

Links from Dropbox no longer show a preview on Apple Messages

In the last 24 hours, Dropbox has stopped showing link previews when sending over Messages in iOS. Now, only the Dropbox icon and name shows. Has anyone found a fix for this? Before and After Screenshots attached.

 

  • We identified the issue and shipped a fix. The issue should be resolved within an hour. Thank you again for the reports!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi gfondelio, and thanks for posting this on our forum!

     

    Are you only having trouble when previewing links from Dropbox, or from other services as well? 

     

    Can you also clarify how you’re generating those links? What steps are you following exactly? Are these shared links you’re attaching to your iOS Messages? 

     

    Let me know.

    • gfondelio's avatar
      gfondelio
      Explorer | Level 3

      Hi Nancy, yes, only links from Dropbox, and my colleagues are experiencing the same thing on their end. I'm copying the link to the file for sharing and pasting into Messages. Both the Dropbox app "copy link" and the web browser yield the same results. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for clarifying! Do these shared links end in raw=1, by any chance? If you click on them on Messages, do they open normally nonetheless or do they throw an error?

  • harrydbx's avatar
    harrydbx
    Icon for Dropbox Engineer rankDropbox Engineer

    Hi gfondelio and avidstraaf,

     

    Thanks for reporting this. This is a bug and engineers are looking at it now.

    • harrydbx's avatar
      harrydbx
      Icon for Dropbox Engineer rankDropbox Engineer

      We identified the issue and shipped a fix. The issue should be resolved within an hour. Thank you again for the reports!