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Solved
iOS photos tab including non image files
The iOS app is identifying files that aren't images as images and cluttering up that tab in the app. You won't let us exclude folders from image aggregation but could we at least set which file extensions are included? Files are .avp and .avb which are Avid Media Composer project files and not images.
Hi Everybody,
This issue has been resolved by our engineering team. If anyone is still experiencing a similar issue, let us know here and I will make sure we investigate. Thanks!
Regards,
Ben
- Hannah
Dropbox Staff
Hey littlealex, thanks for bringing this to our attention.
The file types that are included in your photos tab can be found in this article.
So, since .avp and .avb files should not be included, can you tap on "account", then on the gear icon and then on "clear cache", to see if that helps?
Keep me posted.
- Tried that but no change. Still multiple avb and avp files in the Photos tab. I tried deleting and reinstalling the app but still the same.
- Megan
Hi littlealex, sorry to jump in here!
Would it be possible for you to send me a few screenshots of what you see on your end, please?
