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Forum Discussion

Levitate's avatar
Levitate
Explorer | Level 3
7 years ago

Issue with Linked Work and Personal Account and Smart Sync

I have my Work and Personal accounts linked with a Plus account, but wanted to upgrade my Work account to Professional so that I'd have Smart Sync.  Aside from the increased space, I mainly want t...
dropbox business
Dropbox Plus
Plans
Sync
View
  • Lusil's avatar
    Lusil
    7 years ago
     
    When you downgrade or reach the end of a Dropbox Business trial period, your team may be transitioned to a free team. Since you mention that you cancelled a Dropbox Business trial and you have a personal and a work Dropbox account paired, it sounds like you’re possibly part of a Dropbox free team. Also, please note that Smart Sync is available for Dropbox Business and Professional plans, but once the team is downgraded, the feature is not available.
     
    Finally, moving on to your concern about your plans, due to account-specific info, I’d recommend continuing via email. I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message and we’ll take it from there. 
     
    Cheers! :grin:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
 
When you downgrade or reach the end of a Dropbox Business trial period, your team may be transitioned to a free team. Since you mention that you cancelled a Dropbox Business trial and you have a personal and a work Dropbox account paired, it sounds like you’re possibly part of a Dropbox free team. Also, please note that Smart Sync is available for Dropbox Business and Professional plans, but once the team is downgraded, the feature is not available.
 
Finally, moving on to your concern about your plans, due to account-specific info, I’d recommend continuing via email. I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message and we’ll take it from there. 
 
Cheers! :grin:
JediSid's avatar
JediSid
Explorer | Level 3
7 years ago

Hi @Lusil

I am having the same problem at Levitate.

What was the solution? Hope you can help.

Thanks in advance

 

Sid

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi Sid!
     
    Could you just provide me with a bit more info on what exactly you’re experiencing so that I can help out in the best way possible? Are you trying to change your subscription, are you having some trouble with Smart Sync, or are you getting any errors? 
     
    Also, any screenshots (excluding any personal info) illustrating your concern would also be useful. Thanks in advance! :upside_down:

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