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Forum Discussion

Levitate's avatar
Levitate
Explorer | Level 3
7 years ago

Issue with Linked Work and Personal Account and Smart Sync

I have my Work and Personal accounts linked with a Plus account, but wanted to upgrade my Work account to Professional so that I'd have Smart Sync.  Aside from the increased space, I mainly want t...
dropbox business
Dropbox Plus
Plans
Sync
View
  • Lusil's avatar
    Lusil
    7 years ago
     
    When you downgrade or reach the end of a Dropbox Business trial period, your team may be transitioned to a free team. Since you mention that you cancelled a Dropbox Business trial and you have a personal and a work Dropbox account paired, it sounds like you’re possibly part of a Dropbox free team. Also, please note that Smart Sync is available for Dropbox Business and Professional plans, but once the team is downgraded, the feature is not available.
     
    Finally, moving on to your concern about your plans, due to account-specific info, I’d recommend continuing via email. I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message and we’ll take it from there. 
     
    Cheers! :grin:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
 
When you downgrade or reach the end of a Dropbox Business trial period, your team may be transitioned to a free team. Since you mention that you cancelled a Dropbox Business trial and you have a personal and a work Dropbox account paired, it sounds like you’re possibly part of a Dropbox free team. Also, please note that Smart Sync is available for Dropbox Business and Professional plans, but once the team is downgraded, the feature is not available.
 
Finally, moving on to your concern about your plans, due to account-specific info, I’d recommend continuing via email. I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message and we’ll take it from there. 
 
Cheers! :grin:
lautino's avatar
lautino
New member | Level 2
4 years ago

I have both a work and personal account.  I went to upgrade my work account to the plus account and it applied it to my personal account.  How can I have that upgrade applied to my work account?  I may be able to link these accounts, however I can no longer access my personal account and have not used it in years.  How can the upgrade be applied to my work account?  And how can my personal account be deleted so there isn't a mix-up in the future?

Thank you.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey lautino, thanks for nudging us here. 

    The best way to resolve this would be to contact our Support team. 

    Could you please submit a ticket via this link and let me know its ID (eg. #1234567)? 
    • gneb's avatar
      gneb
      New member | Level 2
      2 years ago

      I have trouble linking a personal with a work account. When I try that option and try to sign in (my organization has SSO), I get the error message "Something went wrong." I've tried signing in and out but to no avail.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey gneb, sorry to hear you're having issues with this.

         

        Could you try another browser and let  us know if you get the same results?

         

        If you do, I'd appreciate a screenshot of the exact error you're getting too. 

         

        Thanks!

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