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nmole75's avatar
nmole75
New member | Level 1
2 months ago
Solved

My .mov/.mp4 files are downloaded as a generic "file" and won't play.

I am actually experiencing this problem with every video file I attempt to download from Dropbox. It won't download in the correct format (mp4 or .mov) and just shows up as a "file"  Here's a scree...
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  • Rich's avatar
    Rich
    2 months ago
    nmole75 wrote:

    Yes, still the same issue with incognito mode and a different browser

    Do the files have the .mp4/.mov extension in Dropbox? Take a screenshot showing the full file names in your Dropbox account. Mask any private information if there's any visible.

    Also, if you just rename the file to add the .mp4 or .mov extension, you can probably open the files in Premiere just fine.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for your post, nmole75!

Can you describe to me the exact steps that you’re taking to download your video files from Dropbox? 

Are you using the Dropbox website?

Let me know and we can look into this further.

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