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nmole75's avatar
nmole75
New member | Level 1
2 months ago
Solved

My .mov/.mp4 files are downloaded as a generic "file" and won't play.

I am actually experiencing this problem with every video file I attempt to download from Dropbox. It won't download in the correct format (mp4 or .mov) and just shows up as a "file"  Here's a scree...
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  • Rich's avatar
    Rich
    2 months ago
    nmole75 wrote:

    Yes, still the same issue with incognito mode and a different browser

    Do the files have the .mp4/.mov extension in Dropbox? Take a screenshot showing the full file names in your Dropbox account. Mask any private information if there's any visible.

    Also, if you just rename the file to add the .mp4 or .mov extension, you can probably open the files in Premiere just fine.

nmole75's avatar
nmole75
New member | Level 1
2 months ago

Hi Nancy,

Yes I am using the Dropbox website and downloading the files straight to my computers downloads folder

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for clarifying! If you go on www.dropbox.com, are you able to preview those files normally via the website?

    If yes, I’d like you to open a different browser on your computer (or even an incognito window on your current one) and attempt to download a video file from there with these steps.

    Does the behavior persist?

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