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Forum Discussion

Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
6 months ago

Not able to download a photo from Dropbox to my phone. Why?

I've always used my PC for Dropbox and now all I want to do is download a picture to "photos" on my phone and I can't seem to do it. Can anyone help?

  • By using my son's seemingly unorthodox method of screen grabbing the photo and saving it I would say, yes, it has (?) Thank you so much for all your help ❤️
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Marshal mellow, thanks for your post.

     

    If I understand correctly, you're having trouble downloading a file from Dropbox to your mobile device, right?

     

    Have you taken a look at the steps in this article, to see if they help?

     

    Keep me posted.

    • Marshal mellow's avatar
      Marshal mellow
      Collaborator | Level 8
      Hi Hannah,
      Thank you so much for trying to help me. When I use Dropbox I feel really stupid 😭. When I push on the app all I can see are my camera pics and I can't seem to get farther than that no matter what I push
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        No, please don't feel like that! We'll get to the bottom of this together, step by step! 🙂

         

        You want to download a photo to the device, right?

         

        First of all, are you on an Android phone or an iPhone?

         

        And are you able to locate the photo in question when you open the Dropbox app?

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