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humblebiscuits's avatar
humblebiscuits
New member | Level 2
2 years ago

Not able to open/edit in word for web using Chrome

Hi there,

 

I am not able to open/edit in word for web using Chrome when editing an uploaded .docx file from Dropbox.

 

It's very strange as I could do this about 6 months ago.

 

Please can someone help? 🙂

Edit
Microsoft Office
View
Web
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Welcome to the forum, humblebiscuits!

     

    Is this happening on multiple web browsers on your computer? 

     

    Do you mind sending over a screenshot of what you see exactly, so that I can have a look? 

     

    Keep me posted.

    • humblebiscuits's avatar
      humblebiscuits
      New member | Level 2
      2 years ago

      Hi there,

       

      Yep, it happens now with EDGE and Chrome. I prefer Chrome.

       

      Error for Chrome attached.

       

       

      Thank you!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the screenshot! Is this happening for all .docx files on your web Dropbox account?

         

        Were these files always .docx ones, or were they previously .gdoc ones instead?

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