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Forum Discussion
Nothing happens when I export Dropbox files to my iPad and I'm getting asked to verify my email.
Hello!
I am having some difficulties exporting images to my tablet. I was able to do it on multiple times on the weekend but this evening it doesn’t seem to be working. The steps I follow are:
- Click Select
- Click Select All
- Click Export
- Click Export to files
It then goes through the export and once it reaches 100% nothing else happens, on the weekend I would select the location and it would be done.
i tried updating, logging out and restarting my iPad all without success. I also tried other files and re-downloading in case it was a file problem and still nothing. I did attempt sharing the folder but I received a message saying I need to verify my email and when I click re-send the email never goes through. I checked my Junk folder and made sure the correct email was entered.
if it helps I have the basic free version and have very little space used.
Any help would be appreciated
- Nancy
Dropbox Staff
Thanks for posting on our Community today, MelC0523! Welcome aboard.
To clarify, you’re trying to export your Dropbox files to your iPad, but nothing gets exported. Correct?
Have you tried to do this with a single small file on your Dropbox mobile app and the same thing happens?
I’d also like to know the current app version of Dropbox on your iPad.
Finally, as for verifying the email address of your Dropbox account, can you try to send the email again by clicking on the link showing here, and let me know what happens?
Keep me in the loop for any updates.
Hi Nancy,
I am in the app when I try to export. I did find a work around when I discovered that I was able to see my Dropbox files frommy files app and download from there. Just to answer your question the iOS version on my iPad is 18.3 and it did update the other night.
also I am getting an error message when trying the link you provided to verify my email
- Nancy
Thanks for the updates! I’m glad you were able to export your files in the end (if you still want to look into the Dropbox app's exporting issue though, I’d be glad to further help).
As for the error you mention, can you please clarify what that is? Are you still unable to share any file/folder from your Dropbox account, because you need to verify your email address?
