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MJRogers's avatar
MJRogers
New member | Level 2
11 months ago

Nothing happens when team member tries to add file via email

I have been trying to share a file with one of my team members, but even though he receives the email, when he clicks on the link nothing happens. I tried sharing other files with him and it worked, but it just won't work with this specific one. Please help! 

Thank you. 

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  • MJRogers's avatar
    MJRogers
    11 months ago

    Thank you Nancy for your reply! 

     

    We ended up recreating the folder, deleting the old one, and and sending the invite for the new folder; and it worked! 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi MJRogers, and thanks for posting this on our Community.

     

    Can he add the file perhaps via the Shared page here? 

     

    What if he tries to access his email via a different browser on his computer? Does that seem to work better? 

     

    What type of file is it that he’s having trouble with?

     

    Let me know what you find.

    • MJRogers's avatar
      MJRogers
      New member | Level 2
      11 months ago

      Thank you Nancy for your reply! 

       

      We ended up recreating the folder, deleting the old one, and and sending the invite for the new folder; and it worked! 

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