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Forum Discussion

Timely2000's avatar
Timely2000
Helpful | Level 5
6 years ago

Nothing works to enable smart sync

I have a Dropbox Plus plan and am running Windows 10.  My PC is out of space and I need to get a lot of the Dropbox files off my PC.  I've read Help articles & posts in the community, and nothing is ...
Account Settings
Desktop
Download
Dropbox Plus
Space and storage
Sync
  • pzg's avatar
    pzg
    6 years ago

    I was in a similar situation. This worked for me:

    1. Re-install Dropbox (as you have done already)
    2. Exit Dropbox (click taskbar icon > open settings, ie cogwheel icon -> select "Exit Dropbox")
    3. Restart Dropbox
    4. Open Dropbox preferences from the taskbar icon (click Dropbox taskbar icon > open settings, ie cogwheel icon -> select "preferences...")
    5. Activate Smart Sync (see screenshot below)
    6. Your contextual menu should now have the option of Smart Sync.
    7. (Some users who had difficulties reported that it worked after they unlinked and relinked. In my case it wasn't necessary)

Rich's avatar
Rich
Icon for Super User II rankSuper User II

Interesting. That option wasn't listed in the version I have. Could be a difference in the beta, or maybe account type.

pzg's avatar
pzg
Helpful | Level 6
6 years ago

Quite possible. In fact, don't know how or when the "enable" button appeared in my preferences windows. I assumed it was due to me re-installing dropbox, but it could have appeared for another reason (account type, etc.).

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