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Peter_1's avatar
Peter_1
Explorer | Level 4
12 months ago

Offline mode not working on Android

Samsung galaxy note 22 / Dropbox plus / App version 366.2.2 Folder and Files are green for offline availability. However, when offline (mobile and WiFi) it says "network error" and file won't open ...
Android
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Error Messages
Mobile
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d96gsv's avatar
d96gsv
Explorer | Level 4
11 months ago

I am also having this problem.
Samsung Galaxy Tab A9
Android version 14
I discovered the problem when, last month, Dropbox started to use most of my mobile network quota, even though I only open offline files while away from home.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Sorry to hear that, d96gsv.

     

    Have you tried restarting both Dropbox and your device, to see if that helps?

     

    Also, please follow these steps to check if your offline files are taking up space on your device.

     

    Lastly, how did you figure out that it was Dropbox that was using your network quota?

    • d96gsv's avatar
      d96gsv
      Explorer | Level 4
      11 months ago

      @Hanna
      I tried to restart the app and the tablet now; neither helped.
      According to the Dropbox app it uses 4.8 GB for offline files.
      According to Android memory settings, Dropbox uses 7.24 GB of the devices memory
      According to App info in Android settings, Dropbox uses 18.29 GB of internal memory
      According to mobile data usage in Android settings, Dropbox used 1.25 GB so far during april, second biggest user is Chrome that used 606 MB

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey Peter_1! I found your ticket in our system, and I’ve left an internal note with your latest comments there. For anything else, feel free to write back to our advanced team. 

         

        Hi d96gsv! Thanks for the details.

         

        If you remove a file from offline, do you see any difference in the Dropbox app’s usage, as shown in your Android’s app info? 

         

        Also, if you can provide a few screenshots of the different sizes you see on your device, that’d be awesome.

         

        Thanks!

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