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GarryWP's avatar
GarryWP
Helpful | Level 6
3 months ago

Online search gives an error message. Why?

Hi There, any advice please on the below issue? Every time I select the Online Search window in recent days I get this message. Same message was happening for other colleagues in recent days but resolved. Issue is ongoing for me. Have updated Firefox and deleted caches etc but the problem persists. Any advice greatly appreciated.

 

Hi There, any advice please on the below issue? Every time I select the Online Search window in recent days I get this message. Same message was happening for other colleagues in recent days but resolved. Issue is ongoing for me. Have updated Firefox and deleted caches etc but the problem persists. Any advice greatly appreciated.😀

 

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey GarryWP, thanks for posting here today! 

     

    Would you mind clarifying if you've also tried a different browser, and an incognito mode and if the same thing happens there? 

     

    When did this start happening? Also, if you try using our mobile app (provided that you have it installed on one of your devices) do you notice the same behavior there? 

     

    Keep me posted, and we'll take it from there!

    • GarryWP's avatar
      GarryWP
      Helpful | Level 6
      3 months ago

      Hi Megan, thanks for the response. Started happening 5 days ago. Yes, it works in Safari. Yes, it works in Firefox incognito mode. I updated Firefox but still doesn't work. I don't have DropBox on other devices. At least I have a workaround in Safari, thanks. Any ideas how I might get it back up and running in Firefox as it is my preferred default browser.

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