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Forum Discussion

g1na's avatar
g1na
Explorer | Level 3
2 years ago

"Oops, something went wrong."

Every time I try to open a file this message appears and only allows me to go back to the dropbox page. I've tried everything: an incognito window and a different browser, but every time I open the f...
Error Messages
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Web
g1na's avatar
g1na
Explorer | Level 3

It is a file in my own Dropbox account from a shared folder. I am trying to open it in PowerPoint to edit but it won't allow me to.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

So, the file previews normally on the Dropbox site, but it can't load the Office for the Web to load PowerPoint, is that correct?

  • g1na's avatar
    g1na
    Explorer | Level 3
    2 years ago

    Yes, that is correct.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Are you part of a Dropbox Business team, or are you on a personal account?

      • g1na's avatar
        g1na
        Explorer | Level 3
        2 years ago

        I'm on a personal account.

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