Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

g1na's avatar
g1na
Explorer | Level 3
2 years ago

"Oops, something went wrong."

Every time I try to open a file this message appears and only allows me to go back to the dropbox page. I've tried everything: an incognito window and a different browser, but every time I open the f...
Error Messages
View
Web
g1na's avatar
g1na
Explorer | Level 3
2 years ago

It is a file in my own Dropbox account from a shared folder. I am trying to open it in PowerPoint to edit but it won't allow me to.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

So, the file previews normally on the Dropbox site, but it can't load the Office for the Web to load PowerPoint, is that correct?

  • g1na's avatar
    g1na
    Explorer | Level 3
    2 years ago

    Yes, that is correct.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Are you part of a Dropbox Business team, or are you on a personal account?

      • g1na's avatar
        g1na
        Explorer | Level 3
        2 years ago

        I'm on a personal account.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!