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marwan_zahran2004's avatar
marwan_zahran2004
Explorer | Level 3
2 months ago

Opening a folder takes too long on Windows 11 when Dropbox is running

Suddenly, opening a Dropbox folder takes too long time when the dropbox app is running. when I close the Dropbox app I can browse the folders normally and smoothly without any problem. noting that al...
Desktop
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Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to see that you're having this issue, marwan_zahran2004.

 

What's the sync status and version of the app, when you hover over the Dropbox icon in your system tray?

 

Also, how many files do you currently have in your Dropbox folder?

 

You can right-click on your Dropbox folder and choose "Properties" to see this info.

 

Thanks in advance.

marwan_zahran2004's avatar
marwan_zahran2004
Explorer | Level 3
2 months ago
Version 207.4.5821
Sync status: up to date
Number Of files: 830 file: 27 folder
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey marwan_zahran2004, thanks for the info! 

     

    When did this start happening on your end? Do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox? 

    • marwan_zahran2004's avatar
      marwan_zahran2004
      Explorer | Level 3
      2 months ago
      This started happening after some update to windows 11 I think.. No apps like this on my pc
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for clarifying that for us marwan_zahran2004 

         

        Have you tried rebooting your computer or re-installing the app since you first noticed this?

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