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Vetsiplops's avatar
Vetsiplops
New member | Level 1
9 days ago

Page isn't loading when opening a file in "Excel for the web" on Safari

Hi - I'm hoping someone can help me.  We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change.  When I open an excel document it used...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Hey Vetsiplops, thanks for bringing this to our attention.

Really helpful screenshot, too.

Can you try to open the same files from a different browser like Google Chrome or Firefox, to see if you get a different behavior?

Let me know what you find!

 

Vetsiplops's avatar
Vetsiplops
New member | Level 1
7 days ago

Hi Hannah.

Thanks so much for responding!  I've downloaded google chrome onto my laptop and it seems to open fine in that, but this isn't really a solution for me.  

I'd much rather remove chrome and continue using safari, as it seems a bit ridiculous to have a different web browser just to make my dropbox documents work.  Do you know whether this is a temporary issue, or something that can be fixed?  Surely I'm not the only dropbox person trying to open excel files on an Apple product?

 

Many thanks for your help.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 days ago

    Hey Vetsiplops - did you make sure that this is not caused by a plugin or an extension by testing it out on a private browsing window of Safari?

    Also, are you running the most up to date version of your web browser(s)? 

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