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Vetsiplops's avatar
Vetsiplops
New member | Level 1
9 days ago

Page isn't loading when opening a file in "Excel for the web" on Safari

Hi - I'm hoping someone can help me.  We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change.  When I open an excel document it used...
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Vetsiplops's avatar
Vetsiplops
New member | Level 1
7 days ago

Hi Hannah.

Thanks so much for responding!  I've downloaded google chrome onto my laptop and it seems to open fine in that, but this isn't really a solution for me.  

I'd much rather remove chrome and continue using safari, as it seems a bit ridiculous to have a different web browser just to make my dropbox documents work.  Do you know whether this is a temporary issue, or something that can be fixed?  Surely I'm not the only dropbox person trying to open excel files on an Apple product?

 

Many thanks for your help.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 days ago

Hey Vetsiplops - did you make sure that this is not caused by a plugin or an extension by testing it out on a private browsing window of Safari?

Also, are you running the most up to date version of your web browser(s)? 

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