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Vetsiplops's avatar
Vetsiplops
New member | Level 1
9 days ago

Page isn't loading when opening a file in "Excel for the web" on Safari

Hi - I'm hoping someone can help me.  We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change.  When I open an excel document it used...
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Vetsiplops's avatar
Vetsiplops
New member | Level 1
7 days ago

Hi Walter.  

I have checked that there are no outstanding updates, so I'm pretty sure I'm running the most up to date version of safari.

I looked up how to open a private window in safari and tried and got the same problem as originally, but here's a screen shot incase that's helpful:

Thanks again for your help.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 days ago

Thanks for the screenshot and the additional information too Vetsiplops 

I'm not sure if that would make a change, but have you tried disconnecting the Excel for web integration from your account's connected apps tab and re-connecting it anew?

  • Vetsiplops's avatar
    Vetsiplops
    New member | Level 1
    7 days ago

    Hi Walter.

    I've tried going into the connected apps tab, but can't see a disconnect and reconnect option.  

    Am I in the right place?

    (if it's easier to talk to me I'm on [Removed as per Community Guidelines])

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 days ago

      HI Vetsiplops, on that page in the section labelled 'View Dropbox content', do you see any of the Microsoft apps in order to disconnect them, like in this image below?

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