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Vetsiplops's avatar
Vetsiplops
New member | Level 1
9 days ago

Page isn't loading when opening a file in "Excel for the web" on Safari

Hi - I'm hoping someone can help me.  We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change.  When I open an excel document it used...
Microsoft Office
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Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 days ago

Thanks for the screenshot and the additional information too Vetsiplops 

I'm not sure if that would make a change, but have you tried disconnecting the Excel for web integration from your account's connected apps tab and re-connecting it anew?

Vetsiplops's avatar
Vetsiplops
New member | Level 1
7 days ago

Hi Walter.

I've tried going into the connected apps tab, but can't see a disconnect and reconnect option.  

Am I in the right place?

(if it's easier to talk to me I'm on [Removed as per Community Guidelines])

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 days ago

    HI Vetsiplops, on that page in the section labelled 'View Dropbox content', do you see any of the Microsoft apps in order to disconnect them, like in this image below?

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