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Glenn M.5's avatar
Glenn M.5
Helpful | Level 5
2 years ago

pdf files in dropbox folders will not open in MacOS Safari

I'm running Dropbox on MacOS Ventura. I tend to bookmark pdf files in Safari for quick access. I'm finding that pdf files in Dropbox folders will no longer open in Safari. However, if I move the pdf ...
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  • LynnDbx's avatar
    LynnDbx
    2 years ago

    Thank you so much for the detailed information! I've taken a further look, and we believe you are hitting a known issue on macOS 13.4. Apple has confirmed that a fix for this behavior is in macOS 13.5 and I've personally confirmed this works on macOS 13.5 as well.

     

    macOS 13.5 is currently in Beta and should release to the general population sometime in July (they haven't published an exact date yet). Please let us know if this continues to happen after updating to macOS 13.5 when that update becomes available. Unfortunately there is not a workaround that Dropbox can do on our side so we have to wait for the macOS update.

Glenn M.5's avatar
Glenn M.5
Helpful | Level 5

If I open in Chrome, no problem. Definitely a Safari/Dropbox issue.

  • Glenn M.5's avatar
    Glenn M.5
    Helpful | Level 5
    2 years ago

    I cleared the cache using the option in Safari's Develop menu. No difference.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Does the issue persist on a private browsing window as well Glenn M.5 ?

       

      If so, have you ensured that your browser's version is up to date?

      • Glenn M.5's avatar
        Glenn M.5
        Helpful | Level 5
        2 years ago

        Same problem with private browsing on. The message is "Failed to open page," regardless of whether private browsing is on or off.

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