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pw-mc's avatar
pw-mc
Explorer | Level 4
2 years ago

Recently "File type not supported"

I have a few small (< 1MB) password protected Excel files in a shared Dropbox folder that I've used for several years. The past few days I have been unable to view the files and I get the purple target and "File type not supported - Couldn't download file. Please try opening in another app."

If I remove the password in the file & save it, I am again able to view it.  I need these files to remain password protected

This change seems to have occurred within the past several days.

Thanks for any help you can give.

Android
Error Messages
Mobile
Preview
  • Nancy's avatar
    Nancy
    2 years ago

    Hi everyone and thanks for your feedback.

     

    If you’re all seeing the exact same thing, can you please click on the 3 dots showing on the top right corner of your screen, and scroll down the dropdown menu a bit? Are you seeing the “Open with” option perhaps and if yes, can you open your files this way?

  • pw-mc's avatar
    pw-mc
    Explorer | Level 4
    2 years ago

    I need to add that this is on the Dropbox app on Android.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey pw-mc, sorry to hear you're having issues with this.

       

      Can you please let me know if this happens when you preview the file through the mobile app or the website? 

       

      Also, what is your device's exact OS version and the version of the Dropbox mobile app installed there?

       

      Are you able to open it normally after downloading or exporting the file to your device?

       

      Let me know and we'll take it from there. 

      • pw-mc's avatar
        pw-mc
        Explorer | Level 4
        2 years ago

        Walter,

        -This happens only when I attempt to view the file in the mobile app. It opens fine through the website as well as when exported to my device.

        -Galaxy S9 running Android v. 10    Kernel 4.9.186

        -Dropbox app v. 324.2.2

        I do not edit the file from within the app, I use it only for viewing.

        -Thanks

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