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petarpavlov5's avatar
petarpavlov5
New member | Level 2
2 months ago

Shared files in URLs not loading on Web (Chrome, Windows 11) but load fine on the phone

Hi all,   I've experiencing the following issue:   A friend of mine shared a .WAV file via link and when I click it the web browser loads, the page preview loads for a brief second and then an Er...
Error Messages
Preview
Shared Links
Web
petarpavlov5's avatar
petarpavlov5
New member | Level 2

Hey Jay,

 

Yes, opening the link in Incognito worked fine.


Interesting, I don't have any new extensions installed recently.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

It could be a recent update to an extension, or a built-in Chrome update that affected the site. 

 

You can narrow this down by gradually enabling extensions in incognito mode, until the site stops working, to figure out which extension is causing this.

  • petarpavlov5's avatar
    petarpavlov5
    New member | Level 2
    2 months ago

    Found it. 

    Bitdefender Anti-tracker
    Protects your privacy by blocking trackers that collect different type of data everytime you navigate online.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the update, it's possible that something on the Dropbox site triggered Bitdefender, or a recent update made it more sensitive to the Dropbox site. 

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