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gbmiller1's avatar
gbmiller1
New member | Level 2
8 months ago

Something went wrong on our end - zero byte files

Hi There, I'm not sure if this is the right board to post this but I am getting a "couldn't load something went wrong on our end" error when trying to view files on the desktop. I noticed this proble...
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  • gbmiller1's avatar
    gbmiller1
    8 months ago

    So I used folder rewind to go back to the moment before I did the backup. Worked perfectly.

     

     

gbmiller1's avatar
gbmiller1
New member | Level 2
8 months ago

I have more information..

 

I went to version history of one of these files and it showed that it was edited a few days ago with "API app" and says zero bytes. I don't know what that means. I do have a synology nas backing up to dropbox. I think what happened is I backed up zero bytes to my nas drive and my api app copied the zero byte files over the real files. 

 

Is this making sense to anyone? So now my question is, is there a way to bulk restore a bunch of files that were written over? 

 

Thank you!

Greg

  • gbmiller1's avatar
    gbmiller1
    New member | Level 2
    8 months ago

    So I used folder rewind to go back to the moment before I did the backup. Worked perfectly.

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey there, gbmiller1, happy Monday! 

       

      Thanks for giving us a heads up, and glad to see everything is now back on track!

       

      I'll be one post away, if you need anything else! 

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