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jaykid007's avatar
jaykid007
Explorer | Level 3
9 months ago

"That didn't work for some reason" error.

t didnt work for some reason".  The business user has contacted dropbox support and was supposed to be fixed but is not. How is it possible to get this fixed?
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  • Megan's avatar
    Megan
    9 months ago

    Thanks for checking on different browsers, and platforms jaykid007, awesome job there!

     

    Is it possible that they are sending you a shared folder or an editing link, instead of a link with "view only" permissions?

     

    I'm asking, because we had a similar case in this thread, and that seemed to be the cause.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey there jaykid007, I'd be happy to help you figure out what's happening!

 

Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing the shared links in question?

 

Is it possible that the sharing ability of the user sending you the link was banned? 

 

I'll be waiting for your updates!

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