We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jaykid007's avatar
jaykid007
Explorer | Level 3
9 months ago

"That didn't work for some reason" error.

t didnt work for some reason".  The business user has contacted dropbox support and was supposed to be fixed but is not. How is it possible to get this fixed?
  • Megan's avatar
    Megan
    9 months ago

    Thanks for checking on different browsers, and platforms jaykid007, awesome job there!

     

    Is it possible that they are sending you a shared folder or an editing link, instead of a link with "view only" permissions?

     

    I'm asking, because we had a similar case in this thread, and that seemed to be the cause.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!