Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

MJVo's avatar
MJVo
New member | Level 2
3 years ago
Solved

The mobile app on iOS crashes - what can I do?

My Dropbox App Crashs within seconds of opening it. Latest iOS version and App updates installed. No specific files related. Problem appears only on my iPhone. Works properly on an iPad.
Mobile
View
  • Mark's avatar
    Mark
    3 years ago

    Have you tried to delete the app, restart the device and reinstall?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Have you tried to delete the app, restart the device and reinstall?

  • MJVo's avatar
    MJVo
    New member | Level 2
    3 years ago
    Good idea. Should have tried that already. Appears to have worked. Thank you.
  • shauntucker's avatar
    shauntucker
    Explorer | Level 4
    3 years ago

    I have this same issue on both my iPhone and my iPad Air, both fastest iOS.  Have done all the delete/reboot/replace but still crashes shortly after opening.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey shauntucker, I hope you’re doing well. 

       

      Prior to reinstalling the Dropbox app on your mobile device, did you also clear its cache via the app settings?

       

      If yes, can you also send the app versions that your app is running on both of your devices?

      • shauntucker's avatar
        shauntucker
        Explorer | Level 4
        3 years ago

        The app doesn't even stay open long enough to access anything.  It's open for about 1 second, then crashes and closes.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!