Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆
Forum Discussion
Solved
"There was an error downloading your file" when downloading from the site
Error message "There was an error downloading your file".
I am trying to download some pdf files from my Dropbox but am unable to get them to download.
I have tried two different browsers...
Hi Nancy,
Our IT guys have discovered the issue. The security division has blocked our ability to download from Dropbox for now. They are working to resolve the issue. Apologies.
Hi Jay,
I am logged into my own account. See screenshot below:
I am using chrome but have also tried edge. Have tried other files that have worked in the past as well with the same result. Haved used the website in this manner before. Unsure why it no longer works.
Our onsite IT system will not allow us to install the PC app on our PC's.
Nancy
Dropbox Staff
Dropbox StaffHi from me too, HOLCIM-M_Hamilton. Out of curiosity, have you checked this from an incognito window, as well?
Hi Nancy,
Sorry that also did not work:
- Nancy
Hmm, I see. Let’s try something else then.
What I’d like you to do is clear your main browser’s cache, and check if there are any pending updates to be installed.
Also, please restore it to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
Hi Nancy,
Our IT guys have discovered the issue. The security division has blocked our ability to download from Dropbox for now. They are working to resolve the issue. Apologies.
