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Forum Discussion

TRabb's avatar
TRabb
Helpful | Level 5
7 years ago

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
Download
Error Messages
File access
  • Jane's avatar
    Jane
    7 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey TRabb, sorry to hear that you’re having a difficulty downloading your files at the moment, let me follow-up with you a bit more closely & we'll take it from there.  
 
Just so as to exclude it from being a browser-specific error, I’d like to ask you if this persists through an incognito/private browsing window or even a different browser than your standard. Can you try switching once & see if that amends the behavior? As an additional step, clearing your browser's cache would be helpful.
 
In case your files are located in a shared folder, you may keep in mind that you could use our dekstop application to sync them down to your pc/Mac. 
 
If that persists, please do let me know here & I’ll make sure to investigate what’s happening in more depth. 
 
I’ll be awaiting your next update here, in order to work together towards a fix. Thanks in advance & I hope you have a wonderful rest of your day ahead!
TRabb's avatar
TRabb
Helpful | Level 5
7 years ago

Hey Jane! Thanks for your quick response!

The issue unfortunately persists in Chrome (original browser), Safari, and Firefox. I also cleared my cached/cookies and tried using an incognito window in Chrome and no luck. 

Syncing the my Dropbox to my Mac is not an option, as my Dropbox has multiple TBs of files and my Mac has about 125 GB of total storage space.

  • MahaOs's avatar
    MahaOs
    New member | Level 2
    7 years ago

     I'm trying to download this folder but i get this message i tried downloading it from firefox ,  chrome , opera but it's the same result : firefox doesn't even give me the error message

     

     

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey MahaOs, I’ve moved your post into this conversation, in order to ping you to the previous hints that I had posted to TRabb above (i.e. trying again from an incognito window & clearing your cache). 
       
      Moving forward, let me ask you a couple of questions below that will help me better understand what’s happening.
       
      Are you trying to download these files through a shared link incidentally? Does it happen intermittently or have you noticed a pattern (eg. does it affect specific filetypes)? 
       
      I'd appreciate it if you could you send me a link to the document that you're having trouble with (if you're comfortable sharing of course). For instructions on how to create a link to a file in your Dropbox, you may have a look at the steps outlined here. 
       
      Once I have this info, I’ll make sure to focus more on the issue in question on this discussion. Thanks in advance for the time you’re devoting on the matter & I’ll be awaiting your next message! 
    • magdyfifa's avatar
      magdyfifa
      Explorer | Level 4
      5 years ago

      same problem i have  i would be crazy

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago
        Hey magdyfifa, thanks for pinging us here! 
         
        If that’s okay with you, could you give my suggestions on the first page of this thread a go when you have some spare time? 
         
        If switching browsers doesn’t have the error message squared away, could you let me know a bit more info on the steps you’re following? 
         
        Thanks again! 
    • esraamohamed's avatar
      esraamohamed
      Explorer | Level 3
      5 years ago
      i have same problem and i dont know what should i do now ?
      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey peeps, thanks for joining the discussion here!

         

        Just to clarify with you bassplr19xx you're having this issue with Chrome, and in FF (Firefox) you can download your files without an error?

         

        If so, can you please check if Chrome has any pending updates? Which version do you have installed?

         

        As a first step esraamohamed, to rule out most browser related issues please try the following:

        • Use another web browser
        • Use an incognito/private window
        • Clear browser cache and try again

        Let me know what you both find!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
  • lkees's avatar
    lkees
    New member | Level 2
    7 years ago

    Can't download files anymore. My permissions haven't changed, I logged out and back in, and reset my computer. send help

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey lkees, I’ve moved your post under this discussion, as I’d like to point you to the troubleshooting steps I had included in my first reply here. Let me quickly rephrase below for convenience' sake: 
       
      Just so as to exclude it from being a browser-specific error, I’d like to ask you if this persists through an incognito/private browsing window or even a different browser than your standard. Can you try switching once & see if that amends the behavior? As an additional step, clearing your browser's cache would be helpful. 
       
      In case your files are located in a shared folder, you may keep in mind that you could use our dekstop application to sync them down to your pc/Mac. 
       
      Can you please have a look at my suggestions at your earliest convenience & let me know of the outcome on this discussion? It would be very helpful to me, as I’ll be able to recommend the best next steps for you. 
       
      Thanks in advance for your time & efforts & I’ll be awaiting your next message on this discussion, in order to fix this together. Until we talk again, I hope you have a wonderful rest of your day ahead! 

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