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Forum Discussion

Heather S.32's avatar
Heather S.32
New member | Level 1
10 years ago

"there was an error downloading your file"

Hi,

I am having issues downloading a folder in Dropbox. It comes up with the error "there was an error downloading your file". It doesn't seem to matter what computer/browser/internet I use.

Does anyone have any ideas?

Download
Sync
Web
  • Ross_S's avatar
    Ross_S
    8 years ago

    Hi there,

    Is there by any chance a comma in the file name? If so try removing that.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]

  • Ross_S's avatar
    Ross_S
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hi there,

    Is there by any chance a comma in the file name? If so try removing that.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]

  • Richard S.58's avatar
    Richard S.58
    New member | Level 1
    9 years ago

    Clearly Heather S. has moved on, and I wish her well.  I choose to comment now because this is the first post I saw when I Googled Drobox "there was an error downloading your file".

    Dropbox can be used without having an account, which is to say that other folks can share links or directories with you and you just go there and get some content.  Of course Dropbox tries to get you to log in, but you can still say "no thanks".  There is  a "web interface".

    This is good for people like me who don't want to install a Dropbox client, and who insist on using Linux as their first and ONLY operating system and so who are used to clients for the Win/Mac world not working.  

    In my case, Google Chrome (Specifically 38.0.2125.111 Built on Ubuntu 14.04 running on Linux Mint 17, 64-bit) simply stopped working with Dropbox (got download errors on every file I tried) ... who knows why.  

    I switched to Firefox (Specifically Firefox 33.0 "Firefox 1.0 for Linux Mint") and downloading works again.  I would recommend that every user, on every OS always keep a couple of browsers around and try the alternate browser trick whenever having problems with a web-site.  As security inevitably "improves" on the web, browsers will break.

  • Trinity C.'s avatar
    Trinity C.
    New member | Level 1
    10 years ago

    Sounds like you are using the web interface, whereas normally the files/folders are already on your computer.

  • jinujawad's avatar
    jinujawad
    New member | Level 2
    8 years ago

    I had the same issue. I installed the dopbox client in my pc and selected to download that folder only.

    I got the file without any error...

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