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PeggyPhillips's avatar
PeggyPhillips
New member | Level 2
7 years ago

"This site can't be reached" when accessing the Dropbox site

I am so frustrated with my account today.  Four times I have had to verify it is me.  When I try to open my "home" or "files" - I cannot see the files.  I get a white page with shaded file folders.  ...
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  • Jay's avatar
    Jay
    7 years ago
    Hi all, we’re currently experiencing issues with some users not accessing the Dropbox site. 
     
    Our engineers are aware of this issue and are working on it as we speak.
     
    We appreciate your patience on this matter.
john30's avatar
john30
New member | Level 2

I get a "Problem Loading Page" error when i go to dropbox.com

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there john30 - sorry for the tardy response; are you still having issues with this?

Have you tried other browsers by any chance?

Let me know what you find and we'll take it from there John.

Cheers!

  • donaldante's avatar
    donaldante
    New member | Level 2
    6 years ago

    The 'This site can't be reached' error message could happen on Windows 8, Windows 10, Linux, Chrome OS or Android devices. No matter why Chrome browser shows this message, but it needs to fix permanently. Here are some possible solutions, these solutions will try to minimize or remove the error completely and takes you to your desired website in your Chrome browser.

    Clear browser cache, history and cookies
    Reset Chrome browser settings
    Reset Wi-Fi Modem
    Restart DNS client
    Reset the Chrome profile Sync
    Remove browser extension from Chrome
    Scan your device for malware
    Reinstall Chrome
    Install another web browser



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