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grndvl1's avatar
grndvl1
Helpful | Level 6
5 years ago

Unable to Access Dropbox

I can sign in and when I do I get this odd error page and I can do no more and I tried in both Chrome and Firefox and the same thing.  And I refresh and same page and now I can't log out or do anythi...
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  • Will M.1's avatar
    Will M.1
    5 years ago

    It is back now. 

     

htennekyeo's avatar
htennekyeo
Explorer | Level 3
5 years ago

Hello there, I have a dropbox basic account.

 

Recently I was doing some housekeeping for my dropbox account (Chrome Browser) and deleted a couple of folders/shared folders.

After which I got the "Oh hello. Sorry for this little hiccup." error message.

Pressing the "Try refreshing your page" link doesn't seem to clear the error.

 

I've tried the following troubleshooting steps

  • Checked dropbox operational status - All Systems Operational
  • Access dropbox account using various internet browser (Chrome/Edge/Explorer) - Get hiccup error message
  • Access dropbox account in incognito mode - Get hiccup error message
  • Access dropbox account using Safari on my iPhone - Get hiccup error message
  • Access dropbox account via the dropbox App on my iPhone - OK (Able to access/download files)

Please help me take a look!

Thank you.

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