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Forum Discussion

emiliec's avatar
emiliec
Explorer | Level 4
11 months ago

Unable to Save mp4 Files to iPhone

I am trying to download an mp4 file to my iPhone and get the error "Couldn't Save, Sorry, this type of video cannot be saved to this device."  I have removed the Dropbox app, restarted my phone and r...
Download
Error Messages
Export
iOS
Mobile
John Y.16's avatar
John Y.16
New member | Level 2

Is this something new from Apple?  We have been sending videos for years through Dropbox to people with Apple devices and this is the first time we have had this issue.  Is it just with the MP4 format or with all video formats?

 

emiliec's avatar
emiliec
Explorer | Level 4
11 months ago

John, looking at your username, I think I purchased videos from you! 🙂  I think it's really lame that Dropbox doesn't offer a way to get these videos onto an iPhone.  

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