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Forum Discussion
Unexpectedly Syncing Enormous Amount of Files + Constant Crashing = Dropbox Nightmare
TL;DR - Many files seem to be indexing for no reason, some seem to be downloading locally, dropbox app is crashing every 5 minutes, I've tried most of the troubleshooting techniques, and have no solu...
I seem to have solved my issues. Here's how it was done;
- I deleted one of my huge folders that was taking up a lot of the file count (3+ million files - all online only)
- I unlinked and relinked Dropbox
- I Selective Synced all but that one folder
- Dropbox is stable again!!!
Thanks to all the Dropbox staff that helped out.
An update: after trying a multitude of other solutions, I am still having the issue and I am unable to locate the problematic files.
Any time I do anything with the Dropbox app or Dropbox folder, it seems to become more unstable and crashes in a short period of time afterwards. Regardless, it crashes on its own anyway.
I cannot get Selective Sync to work unfortunately so I'm stuck in an endless loop. Still waiting for a comprehensive solution, but this is what I'm stuck with, and Dropbox crashing every 5 minutes.
Update: Dropbox is now just "syncing" with no specific messages, errors, or status. I really am stumped and don't know what to do.
- Jay
Dropbox Staff
Hi Lorenzo09, thanks for taking the time to message us!
I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!I seem to have solved my issues. Here's how it was done;
- I deleted one of my huge folders that was taking up a lot of the file count (3+ million files - all online only)
- I unlinked and relinked Dropbox
- I Selective Synced all but that one folder
- Dropbox is stable again!!!
Thanks to all the Dropbox staff that helped out.So the problem was that Dropbox choked on 3 million files. Good to know. I'll be looking elsewhere for a better solution.
