Forum Discussion

MikVest's avatar
MikVest
Explorer | Level 3
2 years ago

Using full screen view of PowerPoint on iOS (iPad) jumps between slides

I have a problem where using full screen on a PowerPoint (.pptx) presentation will show me a different slide than what I started from. This behavior gets worse the more slides the file contains. As an example, going into full screen (by tapping ones) on slide 20 will land you in between slide 24 and 25 in a file of 45 slides. Exiting slide 24 in the full screen mode will return you between slide 19 and 20. 

 

This makes it almost impossible to use the full screen view of PowerPoint on both iPad and iPhones. 

 

The Dropbox app is updates to version 322.2 on iOS 16.4 but the issue have been there across multiple devices for the last 5 months. 

 

Can anyone help with a solution or help to get this reported as a potential bug?

iOS
Microsoft Office
Mobile
Preview
Tablet
View
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey MikVest, thanks for bringing this to our attention.

     

    Are you previewing the files using the Dropbox app?

     

    If you use the 'open with' option and open the files with the PowerPoint app, do you see the same behavior?

     

    How about saving the file to your device and opening it locally?

     

    Let me know and we'll go from there.

    • MikVest's avatar
      MikVest
      Explorer | Level 3
      2 years ago

      Hi @Hannah,

       

      Yes im using the Dropbox App to preview the files. If I open them in the PowerPoint app everything works as it should, but for our use case its much simpler and cleaner to stay in the Dropbox app. It's only a Dropbox preview problem and it used to work before.

       

      Saving the files on the device makes no difference - the same behavior happens.

       

      Thanks!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update here!

         

        Does clearing the cache of the Dropbox app help with this?

         

        You can do so, by tapping on 'account', then on the gear icon and then on 'clear cache'.

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