Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!

Forum Discussion

coreyoneill's avatar
coreyoneill
New member | Level 2
4 months ago

Video files being cut short after downloading them from Dropbox

Sometimes when I download video files from Dropbox, it only downloads a portion of the video, and cuts short at the end. Anyone else run into this? I only noticed this happening this year.

Download
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey coreyoneill, thanks for posting here today! 

     

    Is it safe to assume you're downloading content using our website? If not, feel free to clarify more. 

     

    Do you use a specific browser, and if yes; have you tried using a different one, to see if the behavior remains the same there? Feel free to let me know the size of these files too. 

     

    Let me know more, and we'll take it from there! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!