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subed924's avatar
subed924
New member | Level 2
7 years ago

Video won't download

I always use Premier Pro to produce my videos and I export them straight to my Dropbox. Then, from the app, I download them to my phone. One of the videos, which I've now saved and exported several t...
Download
Sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hi there subed924!
     
    Initially, it sounds like you’re trying to preview (instead of downloading) a file type that’s not previewable via the website. In any case, could you please clarify if you don’t see the option to download it?
     
    One way that you should be able to do this is by clicking on the ellipsis (…) that appears on the right-hand side of the file and selecting Download. A second way is by clicking on the file and selecting the option to Download that should be on the top right-hand corner of your screen. 
     
    If you don’t see these options, try switching browsers, using incognito, and ensure that you’re not running any browser extensions.  
     
    Let me know how it goes!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there subed924!
 
Initially, it sounds like you’re trying to preview (instead of downloading) a file type that’s not previewable via the website. In any case, could you please clarify if you don’t see the option to download it?
 
One way that you should be able to do this is by clicking on the ellipsis (…) that appears on the right-hand side of the file and selecting Download. A second way is by clicking on the file and selecting the option to Download that should be on the top right-hand corner of your screen. 
 
If you don’t see these options, try switching browsers, using incognito, and ensure that you’re not running any browser extensions.  
 
Let me know how it goes!

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