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subed924's avatar
subed924
New member | Level 2
7 years ago

Video won't download

I always use Premier Pro to produce my videos and I export them straight to my Dropbox. Then, from the app, I download them to my phone. One of the videos, which I've now saved and exported several t...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hi there subed924!
     
    Initially, it sounds like you’re trying to preview (instead of downloading) a file type that’s not previewable via the website. In any case, could you please clarify if you don’t see the option to download it?
     
    One way that you should be able to do this is by clicking on the ellipsis (…) that appears on the right-hand side of the file and selecting Download. A second way is by clicking on the file and selecting the option to Download that should be on the top right-hand corner of your screen. 
     
    If you don’t see these options, try switching browsers, using incognito, and ensure that you’re not running any browser extensions.  
     
    Let me know how it goes!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hi there katielouiserose, sorry to hear that you're also having trouble with downloading your file. 

 

Out of curiosity, could you clarify the following for me?

  • Have you tried downloading it directly from the website by clicking on the ellipsis (...) button by any chance? 
  • Do you get a specific error message when attempting to download? 
  • Do you also get this behavior with any other file type? 

Let me know what you find - thanks!

roseponnekanti's avatar
roseponnekanti
New member | Level 2
5 years ago

Hi,

I'm also experiencing this problem on my laptop. It's a video file shared with me. I can view it fine inside Dropbox. I click the ellipsis, download, and end up with an mpeg4 file that Quicktime says is unviewable. Adobe Premiere says the codec is unsupported. 

What's going on here?

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi there roseponnekanti, thanks for nudging us on this discussion. 

     

    Out of curiosity, have you tried downloading the file from another browser? Do you get the same behavior if you do?

     

    Let me know what you find, cheers!

    • nigelw's avatar
      nigelw
      New member | Level 2
      5 years ago

      I have a similar problem. 

       

      Videos uploaded after processing with iMovie now will not download. I have tried the ellipse and clicking on the 3 dots methods as well as clicking on the file on my device to download. In all cases, the download appears to stsrt but fails just before completing.

       

      I dare not upload anything else to Dropbox in fear of losing it, as I appear to have done with these personally valuable videos from an expensive adventure holiday.

       

      Any suggestions gratefully received!

      Nigel

      • nigelw's avatar
        nigelw
        New member | Level 2
        5 years ago

        Please ignore my last! After 2 days of trying, suddenly, it just worked.

         

        Cheers, Nigel

    • delirious_dave's avatar
      delirious_dave
      New member | Level 2
      5 years ago

      Hey, I am still having this problem. I'm an editor and get sent large files to download. When it comes to video files they always stop at 15.1gb (if the file is bigger than that) and the file is'nt viewable. I have plenty of space so that isn't the issue, there is no error message. The last few times I have had to suggest to clients to use annother service instead because it didn't work even if I tried a few times. I'm using a Macbook pro and have tried different browsers, I also tried paying and upgrading my dropbox account but the issues still remains.

       

      Cheers Dave

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey delirious_dave, thanks for nudging us on this thread and sorry to hear about your frustration. 

         

        Out of curiosity, are you having trouble downloading specific files or any type of file? 

         

        Also, since you mention that others have tried downloading as well, do they get any error messages or does the download progress bar just freeze? 

         

        Keep us posted!

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