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jules_moradi's avatar
jules_moradi
New member | Level 2
12 months ago

Videos are choppy when I upload or download from Dropbox

Hi all,    When I upload videos I've taken on my phone to Dropbox, they're completely choppy when I play them back in my synced Windows folder. When I play them back on Dropbox web version they're ...
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jules_moradi's avatar
jules_moradi
New member | Level 2
9 months ago

Hi Walter, 

 

This happens to most but not all videos I upload. To upload them, I'm sharing them from Google Photos on my Google Pixel, to Dropbox. 

 

If the video uploads choppy, it shows regardless of which media player I'm using on my laptop (a Surface Pro). I don't know what a codec pack is - can you recommend something? Or are there settings on my camera app that would prevent this?

 

Thanks, 

Jules

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi jules_moradi, could you try uploading files directly created on your camera app to Dropbox via the Dropbox mobile app, instead of sharing via a third party app to see if this helps?

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