You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

hdrasin's avatar
hdrasin
Helpful | Level 5
2 years ago

Why are all my files moved to, "Online-only" against my wishes?

Hello, Why suddenly do all my dropbox files have a cloud and arrow next to them? I didn’t set anything differently. The Sync feature apparently was reset by the program to, NEW Files-online only-AGAI...
Desktop
Download
  • Megan's avatar
    Megan
    2 years ago

    Hi hdrasin, welcome to our Community! 

     

    You mentioned that you reset your files to available offline, but that didn't help.

     

    Do you mean that you selected them, then right clicked on them and chose available offline, but that didn't change their status? If not, feel free to clarify more. 

     

    Also, what device are you using currently, and what version of the OS and Dropbox desktop application is running?

     

    Keep me posted! 

clear_range's avatar
clear_range
New member | Level 2
4 days ago

I am having the same issue, now for the second time. I restarted, and to my surprise, all my Dropbox files were in the cloud, whereas a few minutes before they were all on my computer. It is possible that Nord VPN is implicated, for I noticed the change only after connecting.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!