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Forum Discussion
Why are my files corrupt?
I have JUST noticed today that MANY files on my dropbox are corrupt. Some are new, some are 4 years old. I click on it, it says "Word unable to read this document. It may be corrupt."
WHAT is going on? How do I stop this infection? Can I save any of these files?
- Jay
Dropbox Staff
Hi Cbrown1221, thanks for bringing this to our attention.
Are you viewing this on the Dropbox site, mobile app, or on your computer?
What version of Word are you using to preview the files?
This will help me to assist further!
I am viewing this on my computer. I am using
Microsoft® Word for Microsoft 365 MSO (Version 2312 Build 16.0.17126.20132) 64-bit
- Jay
Do any of the files preview on the Dropbox site? Is there any version history on them to show that they were changed?
don't know if this is the same problem but when I try to open .jpg files in File Explorer I get no image and a "photos can't open because the format is unsupported". and yet they are fine in the dropbox app.
