Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

dollyonline's avatar
dollyonline
Helpful | Level 6
7 years ago
Solved

Why are the videos I upload to my Dropbox account playing sound but no picture?

I have never had this problem before and it is very frustrating. I have a ton of concert videos that I took on my Iphone. They upload to dropbox. From there I copy them to my PC and create folders to...
Mobile
Preview
sort
sync
  • dollyonline's avatar
    dollyonline
    7 years ago

    as per advice of a friend I downloaded VLC media player for free and made it my default media player and it now works.... Good luck I hope your childrens videos are safe.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

MrsKSmith1983's avatar
MrsKSmith1983
New member | Level 2
7 years ago

I'm having exactly the same issue and i use Dropbox in exactly the same way you do.

Im worried about moving the files to my external harddrive and loose the video especially as they are of my children.

 

dollyonline's avatar
dollyonline
Helpful | Level 6
7 years ago

as per advice of a friend I downloaded VLC media player for free and made it my default media player and it now works.... Good luck I hope your childrens videos are safe.

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!