You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Richard2000
2 years agoNew member | Level 2
Why can't I sync my files?
- 2 years ago
Hi Richard2000, let's jump right into this!
It seems you're having some trouble syncing your files when using the desktop app.
As a first step, can you clarify if the number of files is stuck there, or if it's decreasing with time? Also, keep in mind that you're using a beta version of our app.
I'd suggest that you downgrade, in order to see if this is causing any issues. You can do this by going into your account settings on the Dropbox website and turning Early releases off. After that, install one of the stable builds of the Dropbox application.
Keep me posted!
Megan
2 years agoDropbox Staff
Hi Richard2000, let's jump right into this!
It seems you're having some trouble syncing your files when using the desktop app.
As a first step, can you clarify if the number of files is stuck there, or if it's decreasing with time? Also, keep in mind that you're using a beta version of our app.
I'd suggest that you downgrade, in order to see if this is causing any issues. You can do this by going into your account settings on the Dropbox website and turning Early releases off. After that, install one of the stable builds of the Dropbox application.
Keep me posted!
- Richard20002 years agoNew member | Level 2
Where can I download the stable version of the Dropbox app?
- Megan2 years agoDropbox Staff
Hi Richard2000, you should be able to find it in the hypelink in my previous response.
If you have any issues, let me know!
- Richard20002 years agoNew member | Level 2
Success, thank you very much for your help!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!