Hi, I don't understand why I'm having such a big problem downloading a movie from my Dropbox file onto my MacbookPro laptop. The file is only 1.2GB, I'm connected to my router with an ethernet cable,...
I have new computer and am trying to download my Dropbox onto it. I get at least 50 Mbps download.
1 GB = 1000 MB = 8000 Mb
Therefore 1 GB should take 2.7 minutes; lets say 3 minutes.
200 GB should take 600 minutes, or 10 hours.
TWO DAYS LATER, I have downloaded 100 GB... it will take at least FOUR DAYS to download 200 GB and God forbid I ever fill up to 1TB, I can expect almost A MONTH to download from Dropbox to a BRAND NEW COMPUTER with an i5 8th Gen Intel processor????
I don't even know what to think about this. Dropbox had been working for me despite its horrible iOS interface.
Do people have better experiences with One Drive?
This & the fact that there is no real time support and no one on weekends - why would anyone stay with Dropbox?
Maybe someone FROM DROPBOX can answer instead of leaving it their hapless CUSTOMERS to take care of each other.
Don't forget your data is transmitted encrypted and must be decrypted. That happens on the drive, along with checks to make sure the enitre file reaches you. It will take some time.
Dropbox will never use the complete full download bandwidth. It also is affected by you using other things, like mail, web etc during those times Dropbox may slow the process to allow you to continue working. It could be affected by things like you allowing the computer to sleep.
As Tom said, whenever files are uploaded or downloaded, the computer needs to encrypt or decrypt the files, which depends on the processor. Naturally desktop devices fare better than laptops and netbooks.
Other things that can affect syncing are ISP issues, router problems, or strict security or bandwidth settings in either of these, or any software that scans network data.
[This thread is now closed. If you have a similar or new question, you can ask here.]
And just for completeness, remember that the speed you see reported by Dropbox is not simply the transfer speed of your data. Tom and Jay have already mentioned the encryption, but also, each file that you upload is hashed, compressed, then transferred, encrypted, and stored on the Dropbox servers. That entire process is included in the aggregate speed that's displayed in the Dropbox sync status. In other words, the speed reported by Dropbox is not just a transfer speed, but the speed at which the entire process is being completed. It can never be compared to the advertised speeds from your ISP.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
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The file is only 1.2GB, I'm connected to my router with an ethernet cable,...","body@stringLength":"556","rawBody":"
Hi, I don't understand why I'm having such a big problem downloading a movie from my Dropbox file onto my MacbookPro laptop. The file is only 1.2GB, I'm connected to my router with an ethernet cable, with a fibre-optic connection of 50/50Mbps uncapped and unthrottled. I've tried many times already, but the download is either ridiculously slow or stops altogether. I'm on Dropbox Pro, I have plenty space on my laptop hard drive, and I'm not doing anything else on the laptop at the same time. Am i doing this incorrectly or what? Help help please!
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Hi, I don't understand why I'm having such a big problem downloading a movie from my Dropbox file onto my MacbookPro laptop. The file is only 1.2GB, I'm connected to my router with an ethernet cable, with a fibre-optic connection of 50/50Mbps uncapped and unthrottled. I've tried many times already, but the download is either ridiculously slow or stops altogether. I'm on Dropbox Pro, I have plenty space on my laptop hard drive, and I'm not doing anything else on the laptop at the same time. Am i doing this incorrectly or what? Help help please!
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I have new computer and am trying to download my Dropbox onto it. I get at least 50 Mbps download.
1 GB = 1000 MB = 8000 Mb
Therefore 1 GB should take 2.7 minutes; lets say 3 minutes.
200 GB should take 600 minutes, or 10 hours.
TWO DAYS LATER, I have downloaded 100 GB... it will take at least FOUR DAYS to download 200 GB and God forbid I ever fill up to 1TB, I can expect almost A MONTH to download from Dropbox to a BRAND NEW COMPUTER with an i5 8th Gen Intel processor????
I don't even know what to think about this. Dropbox had been working for me despite its horrible iOS interface.
Do people have better experiences with One Drive?
This & the fact that there is no real time support and no one on weekends - why would anyone stay with Dropbox?
Maybe someone FROM DROPBOX can answer instead of leaving it their hapless CUSTOMERS to take care of each other.
","body@stringLength":"946","rawBody":"
I have new computer and am trying to download my Dropbox onto it. I get at least 50 Mbps download.
1 GB = 1000 MB = 8000 Mb
Therefore 1 GB should take 2.7 minutes; lets say 3 minutes.
200 GB should take 600 minutes, or 10 hours.
TWO DAYS LATER, I have downloaded 100 GB... it will take at least FOUR DAYS to download 200 GB and God forbid I ever fill up to 1TB, I can expect almost A MONTH to download from Dropbox to a BRAND NEW COMPUTER with an i5 8th Gen Intel processor????
I don't even know what to think about this. Dropbox had been working for me despite its horrible iOS interface.
Do people have better experiences with One Drive?
This & the fact that there is no real time support and no one on weekends - why would anyone stay with Dropbox?
Maybe someone FROM DROPBOX can answer instead of leaving it their hapless CUSTOMERS to take care of each other.
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Would you mind giving me a bit more info as to how you are uploading the photos?
Is it from your phone, or your computer?
If you can send me a screenshot with the options you see now, when trying to upload files, I would really appreciate it.
Thanks!","body@stringLength":"536","rawBody":"Hey , welcome to the Dropbox Community!
Would you mind giving me a bit more info as to how you are uploading the photos?
Is it from your phone, or your computer?
If you can send me a screenshot with the options you see now, when trying to upload files, I would really appreciate it.
Thanks!","kudosSumWeight":0,"repliesCount":3,"postTime":"2021-11-15T00:15:45.506-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:557555_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3360},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ForumReplyMessage:message:557716":{"__typename":"ForumReplyMessage","id":"message:557716","customFields":[],"revisionNum":2,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"author":{"__ref":"User:user:1492658"},"uid":557716,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:557463"},"subject":"Re: Transfer of pictures into dropbox from google photos","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:557716"},"body":"
Hi Hannah
\n
I am use Acer Chromebook laptop, i have attached a pic of what i see when on dropbox and try to upload my pics from Google photos.
\n
On the left hand side i always got the google option and could go in and picked the photos i wanted to upload to my dropbox folder, it has changed all of a sudden and i cannot get to them
\n
Thanks Lorraine
\n
","body@stringLength":"870","rawBody":"
Hi Hannah
\n
I am use Acer Chromebook laptop, i have attached a pic of what i see when on dropbox and try to upload my pics from Google photos.
\n
On the left hand side i always got the google option and could go in and picked the photos i wanted to upload to my dropbox folder, it has changed all of a sudden and i cannot get to them
\n
Thanks Lorraine
\n
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2021-11-15 16.45.17.jpg","associationType":"BODY","width":1919,"height":1080,"altText":null},"Revision:revision:557716_2":{"__typename":"Revision","id":"revision:557716_2","lastEditTime":"2021-11-16T04:36:29.327-08:00"},"User:user:111":{"__typename":"User","id":"user:111","uid":111,"login":"Tom H.","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-12-05T17:43:00.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"entityType":"USER","eventPath":"community:mxpez29397/user:111","rank":{"__ref":"Rank:rank:27"}},"ModerationData:moderation_data:262669":{"__typename":"ModerationData","id":"moderation_data:262669","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:262669":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:111"},"id":"message:262669","revisionNum":5,"uid":262669,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:262660"},"conversation":{"__ref":"Conversation:conversation:172291"},"subject":"Re: Why is my download speed slow?","moderationData":{"__ref":"ModerationData:moderation_data:262669"},"body":"
Don't forget your data is transmitted encrypted and must be decrypted. That happens on the drive, along with checks to make sure the enitre file reaches you. It will take some time.
\n
\n
Dropbox will never use the complete full download bandwidth. It also is affected by you using other things, like mail, web etc during those times Dropbox may slow the process to allow you to continue working. It could be affected by things like you allowing the computer to sleep.
Don't forget your data is transmitted encrypted and must be decrypted. That happens on the drive, along with checks to make sure the enitre file reaches you. It will take some time.
\n
\n
Dropbox will never use the complete full download bandwidth. It also is affected by you using other things, like mail, web etc during those times Dropbox may slow the process to allow you to continue working. It could be affected by things like you allowing the computer to sleep.
Many, many, factors can contribute to each users individual experience.
\n
\n
----
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🐾
\n
If this has helped you, please Kudo this post.
\n
🐾
\n
If it has solved your issue please ✓ Accept as Solution.
","kudosSumWeight":1,"repliesCount":2,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:262669_5"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDI2Mjk1NywyNjI5NTc","node":{"__ref":"AcceptedSolutionMessage:message:262957"}}]}},"User:user:330248":{"__typename":"User","id":"user:330248","uid":330248,"login":"Jay","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:27.257-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDgtNDEyNWk0QzVGNTdGQTI4QzgzRDRD"},"entityType":"USER","eventPath":"community:mxpez29397/user:330248","rank":{"__ref":"Rank:rank:26"}},"ModerationData:moderation_data:262957":{"__typename":"ModerationData","id":"moderation_data:262957","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:262957":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:330248"},"id":"message:262957","revisionNum":2,"uid":262957,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"AcceptedSolutionMessage:message:262669"},"conversation":{"__ref":"Conversation:conversation:172291"},"subject":"Re: Why is my download speed slow?","moderationData":{"__ref":"ModerationData:moderation_data:262957"},"body":"
As Tom said, whenever files are uploaded or downloaded, the computer needs to encrypt or decrypt the files, which depends on the processor. Naturally desktop devices fare better than laptops and netbooks.
\n
\n
Other things that can affect syncing are ISP issues, router problems, or strict security or bandwidth settings in either of these, or any software that scans network data.
\n
\n
\n
[This thread is now closed. If you have a similar or new question, you can ask here.]
As Tom said, whenever files are uploaded or downloaded, the computer needs to encrypt or decrypt the files, which depends on the processor. Naturally desktop devices fare better than laptops and netbooks.
\n
\n
Other things that can affect syncing are ISP issues, router problems, or strict security or bandwidth settings in either of these, or any software that scans network data.
\n
\n
\n
[This thread is now closed. If you have a similar or new question, you can ask here.]
","kudosSumWeight":0,"repliesCount":1,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:262957_2"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDI2Mjk1OCwyNjI5NTg","node":{"__ref":"AcceptedSolutionMessage:message:262958"}}]}},"User:user:1850":{"__typename":"User","id":"user:1850","uid":1850,"login":"Rich","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-12-05T13:23:00.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xODUwLTMzNTg3aTcyRjIyNTZERjk5NTI4NDk"},"entityType":"USER","eventPath":"community:mxpez29397/user:1850","rank":{"__ref":"Rank:rank:49"}},"ModerationData:moderation_data:262958":{"__typename":"ModerationData","id":"moderation_data:262958","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:262958":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1850"},"id":"message:262958","revisionNum":1,"uid":262958,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"AcceptedSolutionMessage:message:262957"},"conversation":{"__ref":"Conversation:conversation:172291"},"subject":"Re: Why is my download speed slow?","moderationData":{"__ref":"ModerationData:moderation_data:262958"},"body":"And just for completeness, remember that the speed you see reported by Dropbox is not simply the transfer speed of your data. Tom and Jay have already mentioned the encryption, but also, each file that you upload is hashed, compressed, then transferred, encrypted, and stored on the Dropbox servers. That entire process is included in the aggregate speed that's displayed in the Dropbox sync status. In other words, the speed reported by Dropbox is not just a transfer speed, but the speed at which the entire process is being completed. It can never be compared to the advertised speeds from your ISP.","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2018-01-30T09:06:54.850-08:00","lastPublishTime":"2018-01-30T09:06:54.850-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":86984},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:172291/message:262958","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"602","rawBody":"And just for completeness, remember that the speed you see reported by Dropbox is not simply the transfer speed of your data. Tom and Jay have already mentioned the encryption, but also, each file that you upload is hashed, compressed, then transferred, encrypted, and stored on the Dropbox servers. That entire process is included in the aggregate speed that's displayed in the Dropbox sync status. In other words, the speed reported by Dropbox is not just a transfer speed, but the speed at which the entire process is being completed. It can never be compared to the advertised speeds from your ISP.","kudosSumWeight":3,"repliesCount":0,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:262958_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203"},"ModerationData:moderation_data:557918":{"__typename":"ModerationData","id":"moderation_data:557918","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:557918":{"__typename":"ForumReplyMessage","uid":557918,"id":"message:557918","revisionNum":1,"author":{"__ref":"User:user:696151"},"readOnly":false,"repliesCount":1,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:557716"},"conversation":{"__ref":"Conversation:conversation:557463"},"subject":"Re: Transfer of pictures into dropbox from google photos","moderationData":{"__ref":"ModerationData:moderation_data:557918"},"body":"Thanks for the screenshot, Lorraine, I appreciate it! \n \nThe thing is that this is a window generated by your operating system, which allows you to browse and select files to upload to other sites or apps. \n \nWhat do you see, if you click on 'Google Drive'? Does the 'Google Photos' option appear there, perhaps? \n \nIf not, since you don't have an issue finding Dropbox, but it's Google Photos that's missing from those options, I think it'd be best to look into this with Google, who have also created your operating system. \n \nThey should be able to help you figure out why that option is missing and how to add it back.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-11-16T06:20:35.094-08:00","lastPublishTime":"2021-11-16T06:20:35.094-08:00","metrics":{"__typename":"MessageMetrics","views":3279},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:557463/message:557918","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDU1Nzk1Miw1NTc5NTI","node":{"__ref":"ForumReplyMessage:message:557952"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"755","rawBody":"Thanks for the screenshot, Lorraine, I appreciate it! \n \nThe thing is that this is a window generated by your operating system, which allows you to browse and select files to upload to other sites or apps. \n \nWhat do you see, if you click on 'Google Drive'? Does the 'Google Photos' option appear there, perhaps? \n \nIf not, since you don't have an issue finding Dropbox, but it's Google Photos that's missing from those options, I think it'd be best to look into this with Google, who have also created your operating system. \n \nThey should be able to help you figure out why that option is missing and how to add it back.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:557918_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:557952":{"__typename":"ModerationData","id":"moderation_data:557952","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:557952":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1492658"},"id":"message:557952","revisionNum":1,"uid":557952,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:557918"},"conversation":{"__ref":"Conversation:conversation:557463"},"subject":"Re: Transfer of pictures into dropbox from google photos","moderationData":{"__ref":"ModerationData:moderation_data:557952"},"body":"
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Tom H.Super User
Dropbox Staff
Super User II
And just for completeness, remember that the speed you see reported by Dropbox is not simply the transfer speed of your data. Tom and Jay have already mentioned the encryption, but also, each file that you upload is hashed, compressed, then transferred, encrypted, and stored on the Dropbox servers. That entire process is included in the aggregate speed that's displayed in the Dropbox sync status. In other words, the speed reported by Dropbox is not just a transfer speed, but the speed at which the entire process is being completed. It can never be compared to the advertised speeds from your ISP.
