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jace54's avatar
jace54
New member | Level 2
7 years ago

"Your browser cannot access the clipboard, so use these shortcuts instead" just occured in Chrome.

The error message just occured when I switched from IE to Chrome. I can use the keyboard shortcuts but would prefer to use rt.-click.  The fix displayed referred to Preview which I cannot find.   T...
Dropbox Paper
Error Messages
Preview
Web
Pikamander2's avatar
Pikamander2
Experienced | Level 13
7 years ago

Hi Jace, can you please list the steps to reproduce the issue? A screenshot or short video might also be helpful.

The issue is likely due to browsers limiting clipboard access for security reasons. You can read more about that  here and here. Google Docs often produces the same error for the same reason.

  • jace54's avatar
    jace54
    New member | Level 2
    7 years ago

    Pika, thank you for the response. Since I'm not advanced enough to understand (let alone utilize) the help pages you linked, I'll be satisfied simply to use the keyboard commands as shown in the error msg.

    Not a big deal just a workaround that's pretty easy to remember. thanks for your help.

     

    Jace

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Thanks for your swift reply here Jace (jace54)! As some of the functionality you’re missing on Chrome works when switching to Firefox, then there has been some settings that has disallowed this JavaScript function that tries to access the local clipboard on your computer. 
       
      As we’re here to help you out as much as possible & you’ve mentioned that you can’t upload a screenshot directly on our Forum, could you upload it on your account & share a link, so as to get a better understanding of what’s happening? Thanks in advance! 

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