We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

torbachkristensen's avatar
torbachkristensen
Explorer | Level 3
2 years ago

Zip file can not decompress Mac OS X

Hello DB.   I have now, on multiple occasions, had clients write me that when they download a folder I sent them, the resulting .zip file will provide an error when decompressed. I have myself re...
Download
Error Messages
Share
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey torbachkristensen, thanks for reaching out to the Dropbox Community today.

Which browser are you using to download the files? 

Do you see any difference, if you download them from a different browser or a private browsing window?

And do the files preview correctly on the Dropbox website?

Keep me posted.

torbachkristensen's avatar
torbachkristensen
Explorer | Level 3
2 years ago
I don’t know what browser clients use, but for me it is Safari. Everything is perfect in my dropbox folder and the web interface. It is only the server generated zip files that get corrupted.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi torbachkristensen, how large is the zip file once it is compressed and downloaded?

    • torbachkristensen's avatar
      torbachkristensen
      Explorer | Level 3
      2 years ago
      Different. Between 100 and 400 mb. 20 files max.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi there torbachkristensen, sorry to jump in here.

         

        Out of curiosity, could you try another 3rd party app for unzipping/decompressing the zip files you mentioned? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!