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Forum Discussion

Imran23's avatar
Imran23
Explorer | Level 3
7 years ago

All folders on my Dropbox account are empty

All my folders are empty. They have not been deleted and are not in deleted items. I’ve tried to find a solution but have not been able to do so.

Delete
Restore
  • Elixir's avatar
    Elixir
    7 years ago

    Imran23 Is it possible for you to login to Dropbox web from a browser, and check the files instead of using the mobile app? The issue could be with the mobile app. You may try to reinstall the app, and check also. 

    • Imran23's avatar
      Imran23
      Explorer | Level 3
      7 years ago
      Dropbox events is only showing files going back upto feb 18. The pictures I have lost are way before that. When I click on the files none of them open.
      • Elixir's avatar
        Elixir
        Star | Level 19
        7 years ago
        Imran23 wrote: When I click on the files none of them open.

        Hello Imran, do you see the files/thumbnails in Dropbox web?

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