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Forum Discussion
All of my files no longer available
I have several folders in my account with many files that I uploaded to save. Today I wanted to retrieve a few of the files but found out that the folder is completely empty. I never deleted any sing...
Hi ercortes, if the files aren't visible in the events page, then there's a few possibilities as to why this might be the case:
- The files are on another Dropbox account
- They were on a shared folder you don't have access to any more
- The files were deleted outside of the 30 day period
- The files were permanently deleted
Are you certain the files aren't on another account, or in a shared folder you no longer have access to?
Answering your questions, 1) There is nothing in the delete folder. I extended the range from 7/1/22 to today, and it still shows as empty. 2) The events page only shows files that I have been adding recently. Nothing showing deletions or anything like it. Please note that the same problem happens in several of the folders that I created to save important files. Any help will be appreciated. Thanks.
Mark
Super User II
Super User IIThey do not show as being uploaded in the events page. They were uploaded a long time ago, and I purchased more space after they were uploaded. Maybe that has something to do with it. I did not share the files with anyone. Just wanted to keep them safe there.
- Hannah
Dropbox Staff
Sorry to jump in here, ercortes.
If you manually search for the missing files through the search bar in the 'all files' page, are you able to find anything?
When was the last time you accessed these files?
The file names were numerical, and I can't remember them. It has been quite a while since I last accessed them. Sorry, I know this doesn't help, but must say the truth.
