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Forum Discussion

ercortes's avatar
ercortes
Explorer | Level 3
2 years ago

All of my files no longer available

I have several folders in my account with many files that I uploaded to save. Today I wanted to retrieve a few of the files but found out that the folder is completely empty. I never deleted any sing...
Delete
Dropbox Family
Restore
  • Jay's avatar
    Jay
    2 years ago

    Hi ercortes, if the files aren't visible in the events page, then there's a few possibilities as to why this might be the case:
     

    • The files are on another Dropbox account
    • They were on a shared folder you don't have access to any more
    • The files were deleted outside of the 30 day period
    • The files were permanently deleted

    Are you certain the files aren't on another account, or in a shared folder you no longer have access to?

ercortes's avatar
ercortes
Explorer | Level 3

The file names were numerical, and I can't remember them. It has been quite a while since I last accessed them. Sorry, I know this doesn't help, but must say the truth. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi ercortes, if the files aren't visible in the events page, then there's a few possibilities as to why this might be the case:
 

  • The files are on another Dropbox account
  • They were on a shared folder you don't have access to any more
  • The files were deleted outside of the 30 day period
  • The files were permanently deleted

Are you certain the files aren't on another account, or in a shared folder you no longer have access to?

  • ercortes's avatar
    ercortes
    Explorer | Level 3
    2 years ago

    Thanks Jay, I will keep looking to see if I can find anything. 

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