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cachaito's avatar
cachaito
Helpful | Level 7
2 months ago
Solved

Almost all of my files in my folder are gone now

Hello! Today for the first time there was a problem with deleted files, which I can't fix. After downloading a file from Dropbox on my iPhone, I wanted to delete it. As always, I used the "delete" op...
restore
  • Megan's avatar
    Megan
    2 months ago

    Hey cachaito let me also jump in here!

    Have you checked your deleted files page too?

    Also, I'd love to have a visual of your events page, and what you see on your end in order for me to be able to assist further.

    Thanks!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi cachaito, thanks for bringing this to our attention.

Do you see any of the missing files on the events page?

This will help me to assist further!

  • cachaito's avatar
    cachaito
    Helpful | Level 7
    2 months ago

    Hi Jay, thanks for your reply. The thing is that the given event on the Events Page shows "only" 38 deleted files (!)

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      If the events page shows only that number of files deleted, that the Dropbox site didn't have those files on the site. 

      Is it possible that the files didn't sync to the Dropbox site originally?

      • cachaito's avatar
        cachaito
        Helpful | Level 7
        2 months ago

        I have been using Dropbox for years and have collected very important video clips for me. There is no way there are only 38 files. This morning on my desktop and iPhone app Dropbox showed almost full storage used (7.6 GB).

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